Cancellations/Terms/Physical Abilities

View Hiking Tour Waiver

By booking, paying for a tour, and participating in a guided adventure with Upper Peninsula Tours means you have read the following and have agreed to the terms herein.

Gratuity to your guide is up to you if you enjoyed your trip.
All tours,trips, rentals need advanced reservation and payment is required at the time of reservation to ensure your space in the tour or trip.


Assumption of Risk associated with Hiking activities:

You acknowledge that there are potential dangers associated with hiking, swimming, walking/swimming under waterfalls, and optionally jumping into pools in the Upper Peninsula's wild outdoors in undeveloped areas, which include but is not limited to: slipping, tripping or falling on rugged, slippery or boulder-strewn trails and stream beds; hitting the water hard or striking submerged objects if you jump into pools; being struck by falling tree parts or rocks; being exposed to the elements; changing weather conditions; changing trail conditions, including hiking in stream beds and rising stream waters; and equipment malfunction or failure. I understand at times I may have to traverse terrain including but not limited to crossing streams, rivers, creeks, I may have to traverse over rocks, ledges, in and over ravines, canyons, gorges, loose sand, mud, dirt, climb over large trees, bushwack through thick brush. These dangers can result in sprains, strains, torn ligaments, torn muscles, broken bones, eye and ear damage, cuts, wounds, scrapes, abrasions, contusions, head injuries, neck injuries, rib injuries, spine injuries, arm injuries, wrist and hand injuries, leg injuries, ankle and foot injuries, injuries to other parts of the body, drowning, hypothermia, exhaustion, sunburn, sunstroke, dehydration, poisoning, infection, oxygen shortage, animal or insect stings and bites, shock, paralysis, or death.

Tour Payments, Cancellation, and Refund Policy

Please understand that cancellations affect many things; namely, the guide schedules, food and meal purchase, number of kayaks we have to transport, and our overall planning to make our trips efficient and enjoyable for our customers. We do not accept unconfirmed voice mails, messages, and or emails as a cancellation.
You must have a cancellation # issued by UP Tours.
You may cancel your reservation either by email, text, or by telephone only, notifying us 2 ways is best to ensure we have gotten your message.
Once we get your message about changes or cancellation you'll be issued a cancellation number.
UPTOURS cannot be responsible for your lack of internet or cell phone service if you can't notify us.
No shows (will wait 15min after scheduled time): No refund
Day of trip - Group Size Reduction: Treated as No Show-No refund
Tour Refusal or turn backs on a tour: No refund

Tour Cancellations time line:
All Cancellations will forfeit $200 non-refundable deposit
We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic or personal emergencies. There is no refund for arriving late or leaving a trip early. We must adhere to our cancellation policy to protect our ability to run tours, rent gear, rent kayaks/SUPs/Canoes, provide trips, and to maintain our price structures. Please don’t ask us to make exceptions.

For Cancellations 61+ days: Refund 90% of tour value less $50 fee and less $200 non-refundable deposit
For Cancellations 60-31 days: Refund 50% of tour value less $50 fee and less $200 non-refundable deposit.
For Cancellations 30 days or less - No Refund

Fees charged to UP Tours from payment processing company will be deducted from your refund along with fee/s above.

Gear Rentals Cancellations time line:
All Cancellations will forfeit 20% non-refundable deposit
We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic or personal emergencies. We must adhere to our cancellation policy to protect our ability to run tours, rent gear, rent kayaks/SUPs/Canoes, provide trips, and to maintain our price structures. Please don’t ask us to make exceptions.

Fees charged to UP Tours from payment processing company will be deducted from your refund along with fee/s above.

Kayak/SUP/Canoe Rentals Cancellations time line:
All Cancellations will forfeit 20% non-refundable deposit
We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic or personal emergencies. We must adhere to our cancellation policy to protect our ability to run tours, rent gear, rent kayaks/SUPs/Canoes, provide trips, and to maintain our price structures. Please don’t ask us to make exceptions.

Fees charged to UP Tours from payment processing company will be deducted from your refund along with fee/s above.

Weather - General statement:
Outdoor adventure can be enjoyed during the times when it isn't absolutely perfect outside which is almost always.
We will not wait for perfect weather or a sunny day to go. We still go in rain, fog, and any temperature. Thunderstorms and heavy rains will typically move through the area quickly and with careful planning we are able to complete the trip so we can enjoy it to the fullest. Often times these soggy, foggy, and wet days can yield some beautiful scenes in the forests, at waterfalls, and on scenic overlooks. There has never been a tour that has been cancelled due to weather as long as I have been doing this. Bring your rain coats, rubber boots, water shoes, extra socks, and extra clothing in case you need to stay dry and change clothing if weather requires it.

Weather:
Most days in the UP are great days for an adventure anywhere in the UP. We are able to adventure most days, but there are those when we see heavy rains and thunderstorms, or high winds that make it difficult to enjoy the beauty of the UP safetly. We do hike, paddle, and adventure in light rain and foggy conditions as it can result in calm conditions on the water and a cooler experience in the forest, and the pictures are better too than in bright bright sunlight.

Weather Cancellation Policy:
In that neither our customers nor our company are responsible for the weather, our weather cancellation policy is as follows:

Please Note:
Normally decisions about the weather are not determined until the day of a trip, weather across the U.P. can change quickly, what looks nasty on the radar or overhead can pass over quickly or change directions quickly. Typically, wind direction, velocity, and wave heights guide our weather decisions.
If we cancel the trip due to weather or other reasons you will be issued a refund or an opportunity to reschedule your tour, minus non-refundable deposit and payment processing fees
In the event of thunderstorms in the immediate area we can often delay a tour until they pass. If we cannot delay you will be issued a refund or an opportunity to reschedule.
Refunds can take 10-21 days to credit back to your account, you will be refunded the way you paid for your tour or rental.
In order to receive a refund you must show up for the trip unless we call/email/text you with the cancellation notice.

Final Note:
It is a fact of life that neither of us can control the weather. We are often able to adventure across the UP most days of the year, there are times however that severe thunderstorms, high winds, snow storms, and other weather reasons we have to cancel an adventure. Our best advice is to schedule your vacation for at least 2-5 days so you have plenty of time to enjoy this beautiful Upper Peninsula should we have some less than ideal weather.

Hope to see you on a tour soon! -- Yooper Steve

updated: May 2024