Cancellations/Terms/Physical Abilities

View Hiking Tour Waiver

By booking, paying for a tour, and participating in a guided adventure with Upper Peninsula Tours means you have read the following and have agreed to the terms herein.

Gratuity to your guide is up to you if you enjoyed your trip.
All tours,trips, rentals need advanced reservation and payment is required at the time of reservation to ensure your space in the tour or trip.
Minimum of 2 people per tour. If you're solo ask to join existing tour.

Assumption of Risk associated with Hiking activities:

You acknowledge that there are potential dangers associated with hiking, swimming, walking/swimming under waterfalls, and optionally jumping into pools in the Upper Peninsula's wild outdoors in undeveloped areas, which include but is not limited to: slipping, tripping or falling on rugged, slippery or boulder-strewn trails and stream beds; hitting the water hard or striking submerged objects if you jump into pools; being struck by falling tree parts or rocks; being exposed to the elements; changing weather conditions; changing trail conditions, including hiking in stream beds and rising stream waters; and equipment malfunction or failure. I understand at times I may have to traverse terrain including but not limited to crossing streams, rivers, creeks, I may have to traverse over rocks, ledges, in and over ravines, canyons, gorges, loose sand, mud, dirt, climb over large trees, bushwack through thick brush. These dangers can result in sprains, strains, torn ligaments, torn muscles, broken bones, eye and ear damage, cuts, wounds, scrapes, abrasions, contusions, head injuries, neck injuries, rib injuries, spine injuries, arm injuries, wrist and hand injuries, leg injuries, ankle and foot injuries, injuries to other parts of the body, drowning, hypothermia, exhaustion, sunburn, sunstroke, dehydration, poisoning, infection, oxygen shortage, animal or insect stings and bites, shock, paralysis, or death.

Cancellation Policy

Please understand that cancellations affect many things; namely, the guide schedules, food and meal purchase, number of kayaks we have to transport, and our overall planning to make our trips efficient and enjoyable for our customers. We do not accept unconfirmed voice mails, messages, and or emails as a cancellation.
You must have a cancellation # issued by UP Tours.
You may cancel your reservation either by email, text, or by telephone only, notifying us 2 ways is best to ensure we have gotten your message.
Once we get your message about changes or cancellation you'll be issued a cancellation number.
UPTOURS cannot be responsible for your lack of internet or cell phone service if you can't notify us.
No shows (will wait 15min after scheduled time): No refund
Day of trip - Group Size Reduction: Treated as No Show-No refund
Tour Refusal or turn backs: $25 refund per person

Cancellation time line:
7+ days notice to get full refund. $25 fee will be deducted from a refund. Will be credited to any further booking.
Less than 7 days: Refund 75% of trip value less $25 fee
Less than 3 days : Refund 50% of trip value less $25 fee.
Less than 24 hours - No Refund (All Reservations)
Day of Trip: No refund
Fees charged to UP Tours from payment processing company will be deducted from your refund along with fee/s above.

Tour Refusal:
In the event you reach the starting point and make the decision not to go on your own accord you will receive a $25 refund per person.

Turn Backs:
Should you decide that you are not able to complete the tour prior to the halfway point you will receive a $25 refund per person. After the halfway point you will not receive a refund.

Participant Changes:
All parties on your tour have until 24 hours prior to the trip date to notify UP Tours of a change in the group number; standard cancellation policies will apply. Any changes made to the group reservation the day of the trip will not receive a refund.

Weather - General statement:
Outdoor adventure can be enjoyed during the times when it isn't absolutely perfect outside which is almost always.
We will not wait for perfect weather or a sunny day to go. We still go in rain, fog, and most temps. Thunderstorms and heavy rains will typically move through the area quickly and with careful planning we are able to complete the trip.

Weather:
Most days in the UP are great days for an adventure anywhere in the UP. We are able to adventure most days, but there are those when we see heavy rains and thunderstorms, or high winds that make it difficult to enjoy the beauty of the UP safetly. We do hike, paddle, and adventure in light rain and foggy conditions as it can result in calm conditions on the water and a cooler experience in the forest, and the pictures are better too than in bright bright sunlight.

Weather Cancellation Policy:
In that neither our customers nor our company are responsible for the weather, our weather cancellation policy is as follows:

Please Note:
Normally decisions about the weather are not determined until the day of a trip, weather across the UP can change quickly, what looks nasty on the radar or overhead can pass over quickly or change directions quickly. Typically, wind direction, velocity, and wave heights guide our weather decisions.
If we cancel the trip due to weather or other reasons you will be issued a refund or an opportunity to reschedule your tour.
In the event of thunderstorms in the immediate area we can often delay a tour until they pass. If we cannot delay you will be issued a refund or an opportunity to reschedule.
Refunds can take 10-21 days to credit back to your account, you will be refunded the way you paid for your tour or rental.
In order to receive a refund you must show up for the trip unless we call/email/text you with the cancellation notice.

Final Note:
It is a fact of life that neither of us can control the weather. We are often able to adventure across the UP most days of the year, there are times however that severe thunderstorms, high winds, snow storms, and other weather reasons we have to cancel an adventure. Our best advice is to schedule your vacation for at least 2-5 days so you have plenty of time to enjoy this beautiful Upper Peninsula should we have some less than ideal weather.

Hope to see you on a tour soon! -- Yooper Steve

updated: May 2024